COVID 2022 UPDATE
EXPRESS POST orders are now longer next day guaranteed (as per Australia Post's website).
SHIPPING WITHIN AUSTRALIA
We can ship anywhere in Australia via Australia Post's eParcel service. All parcels leave our warehouse at 1pm daily.
We have four main types of postage available for B2C customers:
- Flat Rate - Registered Post and Insurance $17.95
- Express Post - Price calculated at checkout
Is my time frame possible? We ship from Sydney usually within 24 - 48 hours. Once shipped, our expected transit times are listed below.
- Sydney / Canberra - 2 business days
- Melbourne / Brisbane - 2 to 3 business days
- Adelaide - 3 to 4 business days
- Other capital cities - 5 to 6 business days
- Country / Rural areas - Usual Australia Post delivery times + 1 business day.
Unfortunately, we are unable to guarantee delivery times due to inconsistent postal standards across the country. Australia Post does not deliver on Public Holidays or on weekends.
So ORDER AS MUCH AS YOU WANT for the one postage price!
Express Post is available. The cost is calculated on checkout and depends on the weight of the item(s) and destination postcode.
Please note we will only ship to the Paypal address specified during payment. If this differs from the delivery address listed on your profile, the Paypal specified address is still the one we ship to as per Paypal's Terms and Conditions of Use.
Please note only the Flat Rate - Registered Post and Insurance option covers for loss of items with Australia Post.
All parcel options require signature on delivery. We do not leave parcels unattended.
PICKUP POLICY
Pickups are available from our Silverwater warehouse. Please call 0426 505 808 or email sales@justbricks.com.au to arrange a time to come in. Pickup hours are Monday to Friday between 1030am and 330pm.
RETURNS POLICY
If for any reason you are not satisfied with your purchase, you may return new, unopened items within 14 days of delivery for a refund minus restocking fee which is 20%. Shipping costs are not refundable and we normally subsidise postage/insurance on top of the postage paid via the website. As of February 2021, Paypal fees will also be non-refundable due to their change of terms and conditions. We will happily pay the return shipping costs if the return is a result of our error. The returns policy comes into effect after an order has been paid for on the website. All return items must be boxed on return to prevent damage, otherwise a penalty rate will apply (depending on how much damage is incurred upon arrival).
You should expect to receive your refund after we have verified the returned product. Your refund will be returned to you in the same manner it was given ie. credit card payments will be refunded via your credit card.
If you need to return an item, simply contact us directly at sales@justbricks.com.au or call 0426 505 808 to arrange.
RETURN TO SENDER PARCEL BY AUSTRALIA POST POLICY
If your parcel is returned to us by Australia Post and the fault is not of JustBricks, you will be liable for the full cost of re-postage to your postcode. We subsidise postage on the initial posting, so please bear in mind the re-postage will be higher.
ONE ORDER SHIPMENT POLICY
If the order has a mixture of in-stock and out-of-stock items, the warehouse waits for all items to be ready for shipment before dispatch. If you wish for the in-stock items to be shipped first, please make two seperate orders.
